Support
Contact
Email info@rowanzone.co.kr with the game name, OS/app version, time of the issue, a description and relevant screenshots. For plays or entitlements, copy your support code from Settings. Never send passwords, card numbers or purchase tokens.
Missing ad reward
Verification may be delayed. Check your connection and refresh your play balance. Each ad reward is granted once. If it remains missing, contact us with the time and support code.
Restoring purchases and progress
After purchases launch, use Restore purchases with the same Apple/Google store account. Unlimited-play rights and game progress are separate. Nickname, coins, equipment and progress currently stay on-device and may be lost when uninstalling or changing devices. Android/iOS purchase and progress transfers are not provided.
Privacy requests
Email us with “Privacy request” in the subject for access, correction, deletion or restriction of server data. Copy the support code from your own device. Store order details may be requested separately for purchase issues. Do not send another person’s information or raw purchase proof.